Refund Policy

The explanations and information provided in this Refund Policy are general guidelines intended to help you understand how refunds, returns, and replacements work for this Print-on-Demand store. This document does not constitute legal advice.
Since refund requirements may vary by jurisdiction, you are responsible for ensuring compliance with any laws applicable to your location. Consult a legal professional if needed.

Because every item sold in this store is custom-made to order through a third-party Print-on-Demand provider (Printful), we do not keep physical inventory and cannot resell returned items. As a result, our ability to issue refunds or accept returns is limited.

​

This Refund Policy explains:

• When refunds or replacements are granted
• When refunds are not available
• What proof customers must provide
• How claims are submitted
• How Printful’s procedures affect order outcomes

This policy applies to all items purchased through the St. Andrew High School Merchandise Store.

We will issue a refund or free replacement if:

• The product arrives damaged
• The product has a manufacturing defect
• The wrong item, size, or design was sent
• The print quality is clearly flawed

To qualify, customers must submit a claim within 7 days of receiving the order and provide:

• Clear photos of the issue
• The order number
• A brief description of the problem

Once approved, we will either refund the order or have Printful send a replacement at no cost.